All Systems Operational

About This Site

This is Exascale's status page, where you can find updates on how our UK network is doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with your Exascale service, don't hesitate to get in touch with us at [email protected] and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Exascale - Core and Edge Networks Operational
90 days ago
99.78 % uptime
Today
London (LHR00) Operational
90 days ago
100.0 % uptime
Today
Wolverhampton (WLV00) Operational
90 days ago
99.92 % uptime
Today
Manchester (MCR00) Operational
90 days ago
100.0 % uptime
Today
Telford (TEL00) Operational
90 days ago
99.22 % uptime
Today
Exascale - Full Fibre Networks Operational
90 days ago
99.1 % uptime
Today
Telford Operational
90 days ago
99.22 % uptime
Today
West Bromwich Operational
90 days ago
98.98 % uptime
Today
Exascale - VoIP Operational
90 days ago
100.0 % uptime
Today
VoIP SBC Operational
90 days ago
100.0 % uptime
Today
Exascale - Wholesale Services Operational
90 days ago
100.0 % uptime
Today
Sky Business Wholesale Operational
90 days ago
100.0 % uptime
Today
Vodafone WDSL Operational
90 days ago
100.0 % uptime
Today
Vodafone Ethernet Operational
90 days ago
100.0 % uptime
Today
NeoNetworks Ethernet Operational
90 days ago
100.0 % uptime
Today
Exascale - Business Systems Operational
90 days ago
100.0 % uptime
Today
Telephone Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Helpdesk Ticketing System Operational
Forward and Reverse DNS Zones Operational
Website DDOS Protection Operational
Transactional Email Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
National DSL Interconnect Maintenance May 8, 2024 23:00 - May 9, 2024 07:00 BST
Vodafone are upgrading their LTS from 15.1R7 to 18.2R3 on the Juniper Standard Interconnect LTS (CHTN07-LTS-01). In order to maintain operational stability and have vendors support should any issues arise we need to upgrade to Junos 18.2R3.

During this time all Openreach ADSL, FTTC, SoGEA and FTTP circuits will be down until the works conclude.
Posted on Apr 17, 2024 - 21:56 BST
Past Incidents
May 1, 2024

No incidents reported today.

Apr 30, 2024

No incidents reported.

Apr 29, 2024
Loss of high capacity link between Telford and Wolverhampton (MBORC)
Resolved - This incident has been resolved.
Apr 29, 16:08 BST
Monitoring - Service has been restored. We will continue to monitor the situation as traffic now starts flowing.
Apr 29, 16:08 BST
Update - We've been advised there are two remaining splices and service should be restored and we will receive the all clear
Apr 29, 14:27 BST
Update - Splicing teams are now moving onto the final splicing cloure and services should start to recover very soon.
Apr 29, 13:46 BST
Update - Splicing teams are prioritising fibres and advise services should start to recover very soon.
Apr 29, 12:07 BST
Update - The Engineers have fitted 3 of the 4 fibres in the new splice closure at the front end of the estate and they should begin splicing around 11:00.

They have advised within the next hour they will be able to confirm splicing of the first 3 fibres is complete.

A second Splicer from COMEX has been requested to attend site
Apr 29, 11:08 BST
Update - Engineers are working on the final splice closure we expect to start to see services recovering within the next 60 minutes.
Apr 29, 10:30 BST
Update - Further damage has been found and engineers are working through each fibre optic joint to repair ETA 10am
Apr 29, 09:08 BST
Update - Splicers are now on-site to connect the strap cable to the existing cables either end. Resolution ETA 9am
Apr 29, 07:47 BST
Update - Engineers will be onsite at 5:30AM to pull in 70m of new cable and carry out splicing. We’re hoping to restore service before 9am
Apr 29, 04:16 BST
Identified - Vandals have cut a number of fibre cables on the entry into our Wolverhampton point of presence. Third party contractors have been engaged to pull new cables urgently.
Apr 29, 02:30 BST
Update - We're still awaiting an update from the Dark Fibre carrier, however it is understood that there is Fibre cable damage in Wolverhampton affecting multiple operators.
Apr 29, 00:18 BST
Investigating - We are currently investigating this issue.
Apr 28, 23:25 BST
Apr 28, 2024
Apr 27, 2024
WLV0 <-> LHR0 High Capcity Link Maintenance
Completed - The scheduled maintenance has been completed.
Apr 27, 02:35 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 18:35 BST
Scheduled - Third party engineers are performing important restoration work on a cable, to resolve issues on customers circuits. This requires a window slightly longer than our standard, due to the complexity of the work.

Traffic will traverse alternative routes through the network while these works take place.
Apr 18, 18:37 BST
Apr 26, 2024
Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

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