All Systems Operational

About This Site

This is Exascale's (AS61049) status page, where you can find updates on how our UK network is doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with your Exascale service, don't hesitate to get in touch with us at support@exascale.co.uk and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Exascale - Core and Edge Networks Operational
90 days ago
100.0 % uptime
Today
LHR0 - Telehouse North, London, UK Operational
90 days ago
100.0 % uptime
Today
WLV0 - Exascale, Wolverhampton, UK Operational
90 days ago
100.0 % uptime
Today
MCR0 - Datum, Manchester, UK Operational
90 days ago
100.0 % uptime
Today
TEL0 - Exascale, Telford, UK Operational
90 days ago
100.0 % uptime
Today
AMS0 - Nikhef, Amsterdam, NL Operational
90 days ago
100.0 % uptime
Today
LHR1 - Telehouse West, London Operational
90 days ago
100.0 % uptime
Today
LHR2 - Redcentric, London, UK Operational
90 days ago
100.0 % uptime
Today
MCR1 - Lunar Digital, Manchester Operational
90 days ago
100.0 % uptime
Today
Exascale - Full Fibre Networks Operational
90 days ago
100.0 % uptime
Today
Telford Operational
90 days ago
100.0 % uptime
Today
West Bromwich Operational
90 days ago
100.0 % uptime
Today
Exascale - VoIP Operational
90 days ago
100.0 % uptime
Today
VoIP SBC Operational
90 days ago
100.0 % uptime
Today
Exascale - Wholesale Services Operational
90 days ago
99.84 % uptime
Today
Sky Business Wholesale Operational
90 days ago
100.0 % uptime
Today
Vodafone WDSL Operational
90 days ago
99.38 % uptime
Today
Vodafone Ethernet Operational
90 days ago
100.0 % uptime
Today
NeoNetworks Ethernet Operational
90 days ago
100.0 % uptime
Today
Exascale - Business Systems Operational
90 days ago
100.0 % uptime
Today
Telephone Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Helpdesk Ticketing System Operational
Forward and Reverse DNS Zones Operational
Website DDOS Protection Operational
Transactional Email Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 22, 2026

Broadband Interconnect Down
Resolved - We’re confident after speaking with Vodafone Service Desk the interface is now stable and has recovered after all the XFPs and SFPs have been replaced in path.

If your broadband service hasn’t recovered please email support@exascale.co.uk
Aug 22, 21:24 BST
Monitoring - We have seen the interface facing Vodafone recover, we’re also observing L2TP sessions reconnect. Traffic leaving the LNS is also building. We will continue to monitor.
Aug 22, 21:06 BST
Update - The engineer has attended the second network node, and has replaced the SFP on site. However, we are still seeing a Loss of Signal alarm. Vodafone network engineers are working remotely with the Vodafone field engineer and are conducting loop tests to investigate further, 3rd line support engineers will be engaged if further assistance required.
Aug 22, 20:23 BST
Update - The engineer has attended the second network node, and has replaced the SFP on site. However, we are still seeing a Loss of Signal alarm. Vodafone transmission engineers are working on a slot change to assist in providing a resolution. Further updates will be provided once this work is completed.
Aug 22, 18:44 BST
Update - The first engineer has arrived and checked the equipment at the first network node, in which they have found no issue.

They are en route to the other node at the data centre location. Further updates will be available within the next 60 minutes.
Aug 22, 17:46 BST
Update - The first engineer to arrive at one of Vodafone’s network nodes should be there for 16:30 and will begin investigations independently.

The second network node is located at a data centre site, with an ETA between 16:30 and 17:00.

Further updates will be provided if any of these times change, and will provide further updates once we receive any further feedback from Vodafone field engineers.
Aug 22, 15:24 BST
Update - Vodafone have advised it is currently suspected to be one of the XFP’s. They should have the ETA of these engineers within the next 30 – 60 minutes – as soon as we have their ETA I’ll keep you informed.
Aug 22, 15:07 BST
Update - A second Vodafone engineer is attending the B-end of the circuit to carry out an End to End (E2E) test.
Aug 22, 14:22 BST
Update - Vodafone engineer is now onsite attempting to resolve.
Aug 22, 14:06 BST
Update - Vodafone have advised parts are being sourced and engineering resource dispatched to replace faulty optical transmission equipment.
Aug 22, 11:53 BST
Update - We have chased for a further update but one is not yet available.
Aug 22, 11:13 BST
Update - Vodafone have advised that a faulty SFP has failed and requires immediate replacement.
Aug 22, 09:28 BST
Identified - Vodafone are aware of a transmission fault in Manchester engineers are attending the site in the Metroplex Business Park
Aug 22, 08:54 BST
Investigating - We have reported the issue to Vodafone and we await further updates.
Aug 22, 08:12 BST

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

Core Router Reload - pe0.lhr0.uk.as61049.net
Resolved - We have seen stability for many hours. We are to schedule a future IOS XR upgrade to improve stability.
Aug 16, 20:29 BST
Monitoring - We are starting to see BGP sessions restore on pe0.lhr0.uk.as61049.net
Aug 16, 13:56 BST
Identified - We have observed a core router reload in Telehouse North, while the majority of the network has continued to function any directly connected circuits to pe0.lhr0.uk.as61049.net will have been interrupted. We are raising a case with Cisco TAC.
Aug 16, 13:42 BST

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

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