All Systems Operational

About This Site

This is Exascale's status page, where you can find updates on how our UK network is doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with your Exascale service, don't hesitate to get in touch with us at [email protected] and we'll get back to you as soon as we can.

Exascale - Core and Edge Networks Operational
90 days ago
99.8 % uptime
Today
London (LHR00) Operational
90 days ago
100.0 % uptime
Today
Wolverhampton (WLV00) Operational
90 days ago
100.0 % uptime
Today
Manchester (MCR00) Operational
90 days ago
100.0 % uptime
Today
Telford (TEL00) Operational
90 days ago
99.22 % uptime
Today
Exascale - Full Fibre Networks Operational
90 days ago
99.22 % uptime
Today
Telford Operational
90 days ago
99.22 % uptime
Today
West Bromwich Operational
90 days ago
99.22 % uptime
Today
Exascale - VoIP Operational
90 days ago
100.0 % uptime
Today
VoIP SBC Operational
90 days ago
100.0 % uptime
Today
Exascale - Wholesale Services Operational
90 days ago
100.0 % uptime
Today
Sky Business Wholesale Operational
90 days ago
100.0 % uptime
Today
Vodafone WDSL Operational
90 days ago
100.0 % uptime
Today
Vodafone Ethernet Operational
90 days ago
100.0 % uptime
Today
NeoNetworks Ethernet Operational
90 days ago
100.0 % uptime
Today
Exascale - Business Systems Operational
90 days ago
100.0 % uptime
Today
Telephone Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Helpdesk Ticketing System Operational
Forward and Reverse DNS Zones Operational
Website DDOS Protection Operational
Transactional Email Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 22, 2024

No incidents reported today.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Resolved - We have observed stability for a number of hours. We’re now closing this incident. All traffic continues to route via the shortest path.
May 17, 07:25 BST
Update - We have seen this circuit return into service and traffic reroute. We will continue to monitor untill early morning before closing this incident.
May 17, 00:15 BST
Monitoring - The fault has been caused by National Grid installing an new pylon and are currently formulating a fix plan.

We are monitoring on a hourly basis and will update you accordingly.

May 16, 17:33 BST
Update - Engineers have located extensive cable and duct damage, we are currently assessing a formulating a fix plan with the third party provided.
May 16, 17:32 BST
Identified - Neos Networks is investigating a major incident affecting multiple services due to a suspected fibre break between Evesham and Bradley Stoke.

Fibre engineers have been dispatched to pin point the exact location of the break.

Updates to follow once engineers have arrived on site and started their investigation.

May 16, 14:59 BST
Investigating - We are currently observing a high capacity circuit being hard down between Manchester and London. Traffic is routing via alternative paths albet at higher latency.
May 16, 12:56 BST
May 16, 2024
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 23:00 BST
Scheduled - Vodafone are upgrading their LTS from 15.1R7 to 18.2R3 on the Juniper Standard Interconnect LTS (CHTN07-LTS-01). In order to maintain operational stability and have vendors support should any issues arise we need to upgrade to Junos 18.2R3.

During this time all Openreach ADSL, FTTC, SoGEA and FTTP circuits will be down until the works conclude.

Apr 17, 21:56 BST
May 8, 2024