Update - Vodafone has advised that they are currently assigning an engineer to attend the MCR11 and MCR12 network sites. The engineer will check equipment, cabling, SFP optical modules and chassis line cards as part of the investigation.
We will provide a further update as soon as more information is available.
Oct 07, 2026 - 01:41 BST
We will provide a further update as soon as more information is available.
Oct 07, 2026 - 01:41 BST
Update - Vodafone has provided a new fault reference: NET13709772. The fault has been escalated due to its repeated nature.
Vodafone has advised that a further update is expected within 10 minutes, at approximately 1:26am BST on 7 October. We will share further information as soon as it is received.
Oct 07, 2026 - 01:16 BST
Vodafone has advised that a further update is expected within 10 minutes, at approximately 1:26am BST on 7 October. We will share further information as soon as it is received.
Oct 07, 2026 - 01:16 BST
Update - We have not yet received an update from Vodafone’s service desk. We are contacting them now to request an urgent update and will share further information as soon as it becomes available.
Oct 07, 2026 - 01:08 BST
Oct 07, 2026 - 01:08 BST
Update - The incident has been raised with Vodafone’s service desk as a Priority 1 (P1) fault under reference FLT13710040 and escalated due to the repeated nature of the fault.
We have confirmed that the fault is outside the Exascale network. Our LNS infrastructure is responding as expected, but the Vodafone interface remains hard down. Optical light levels remain steady, indicating a fault at the remote A end within Vodafone’s network site.
Our next update will follow at approximately 1:00am BST on 7 October.
Oct 07, 2026 - 00:06 BST
We have confirmed that the fault is outside the Exascale network. Our LNS infrastructure is responding as expected, but the Vodafone interface remains hard down. Optical light levels remain steady, indicating a fault at the remote A end within Vodafone’s network site.
Our next update will follow at approximately 1:00am BST on 7 October.
Oct 07, 2026 - 00:06 BST
Investigating - We are observing an outage on our Vodafone Broadband Interconnect, affecting broadband services delivered through this interconnect. We are in the process of reporting the issue to Vodafone’s service desk. Further updates will follow.
Oct 06, 2026 - 23:45 BST
Oct 06, 2026 - 23:45 BST
About This Site
This is Exascale's (AS61049) status page, where you can find updates on how our UK network is doing. If there are interruptions to service, we will post a note here.
As always, if you are experiencing any issues with your Exascale service, don't hesitate to get in touch with us at support@exascale.co.uk and we'll get back to you as soon as we can.
Exascale - Core and Edge Networks
Operational
LHR0 - Telehouse North, London, UK
Operational
WLV0 - Exascale, Wolverhampton, UK
Operational
MCR0 - Datum, Manchester, UK
Operational
TEL0 - Exascale, Telford, UK
Operational
AMS0 - Nikhef, Amsterdam, NL
Operational
LHR1 - Telehouse West, London
Operational
LHR2 - Redcentric, London, UK
Operational
MCR1 - Lunar Digital, Manchester
Operational
Exascale - Full Fibre Networks
Operational
Telford
Operational
West Bromwich
Operational
Exascale - VoIP
Operational
VoIP SBC
Operational
Exascale - Wholesale Services
Major Outage
Sky Business Wholesale
Operational
Vodafone WDSL
Major Outage
Vodafone Ethernet
Operational
NeoNetworks Ethernet
Operational
Exascale - Business Systems
Operational
Telephone
Operational
Email
Operational
Helpdesk Ticketing System
Operational
Forward and Reverse DNS Zones
Operational
Website DDOS Protection
Operational
Transactional Email Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.