All Systems Operational

About This Site

This is Exascale's (AS61049) status page, where you can find updates on how our UK network is doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with your Exascale service, don't hesitate to get in touch with us at support@exascale.co.uk and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Exascale - Core and Edge Networks Operational
LHR0 - Telehouse North, London, UK Operational
WLV0 - Exascale, Wolverhampton, UK Operational
MCR0 - Datum, Manchester, UK Operational
TEL0 - Exascale, Telford, UK Operational
AMS0 - Nikhef, Amsterdam, NL Operational
LHR1 - Telehouse West, London Operational
LHR2 - Redcentric, London, UK Operational
MCR1 - Lunar Digital, Manchester Operational
Exascale - Full Fibre Networks Operational
Telford Operational
West Bromwich Operational
Exascale - VoIP Operational
VoIP SBC Operational
Exascale - Wholesale Services Operational
Sky Business Wholesale Operational
Vodafone WDSL Operational
Vodafone Ethernet Operational
NeoNetworks Ethernet Operational
Exascale - Business Systems Operational
Telephone Operational
Email Operational
Helpdesk Ticketing System Operational
Forward and Reverse DNS Zones Operational
Website DDOS Protection Operational
Transactional Email Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 5, 2026

Uplink to Vodafone DSL Network Down
Resolved - This incident has been resolved. Vodafone has confirmed that the circuit has remained operational and stable, with traffic passing normally for over 60 minutes.

Vodafone will carry out a further stability check overnight and arrange a planned replacement of the affected card at MCRN11.

Thank you for your patience. We apologise for the disruption caused.
Oct 5, 12:58 BST
Monitoring - We are monitoring service recovery and stability. Full restoration has not yet been confirmed, and we will provide a further update once we have verified that all affected services have recovered.
Oct 5, 11:43 BST
Update - The interface connecting Exascale to Vodafone’s network has recovered, and we are beginning to see customers’ routers reconnect.

We are monitoring service recovery and stability. Full restoration has not yet been confirmed, and we will provide a further update once we have verified that all affected services have recovered.

Thank you for your patience, and we apologise for the disruption.
Oct 5, 11:31 BST
Update - Vodafone has confirmed that work is required at both MCRN11 and MCRN12. An engineer is currently arranged for MCRN11, and Vodafone has requested an additional visit to MCRN12 to complete the required port move.

As the sites are close together, Vodafone has requested that the same engineer attend MCRN12 once the work at MCRN11 is complete.

We’ll continue to provide updates as work progresses.

Next update by 11:10 AM on 5 October.
Oct 5, 10:13 BST
Update - Vodafone have advised that their field engineer is expected to arrive on site at 9:30am today to move our uplink to alternative, operational equipment within their network.

This work is intended to restore service, although restoration cannot be confirmed until the move and subsequent testing are complete. We will provide a further update as soon as more information is available.
No components were marked as affected by this incident.
Oct 5, 09:04 BST
Update - Vodafone have advised that their field engineer is expected to arrive on site at 9:30am today to move our uplink to alternative, operational equipment within their network.

This work is intended to restore service, although restoration cannot be confirmed until the move and subsequent testing are complete. We will provide a further update as soon as more information is available.
Oct 5, 09:03 BST
Identified - Vodafone has identified the failed component within their network. A field engineer is currently on site reconfiguring the network to migrate our uplink to an alternative chassis at their MCR11 network site.

This work is intended to bypass the affected equipment and restore connectivity while the underlying fault is addressed.
Oct 5, 08:08 BST
Investigating - The interface, facing the Vodafone Wholesale Broadband network is hard down. We have logged the issue with Vodafone Service Desk.
Oct 5, 02:59 BST

Oct 4, 2026

Uplink to Vodafone DSL Network Down
Resolved - We're confident this is now resolved as we have seen all circuits recover.
Oct 4, 13:37 BST
Monitoring - We have seen a large number of broadband services recover since the faulty optical equipment has been replaced by Vodafone engineers. We will continue to monitor for the next hour. If your service hasn't recovered, please email support@exascale.co.uk and we will investigate further.
Oct 4, 13:24 BST
Update - The engineer is now on-site at the Vodafone network site MCR11 (Manchester 11), and is proceeding the replace the faulty optical equipment to restore the service. Once Exascale sees early signs of service recovery we will update this incident accordingly.
Oct 4, 12:27 BST
Identified - We're awaiting a further update from Vodafone Service Desk
Oct 4, 12:13 BST
Update - Vodafone has advised that a line card within its network is reporting alarms. Attempts to clear the alarms by reseating the card have been unsuccessful. A replacement card is being collected from Vodafone’s stores. A field engineer will then return to site to remove the faulty card and install the replacement.
Oct 4, 10:50 BST
Update - It would appear the uplink(s) to Vodafone are online but the bundle is down. A field engineer has been dispatched by Vodafone to MCR11 at 8AM to investigate
Oct 4, 08:32 BST
Investigating - We are currently observing the Uplink to the Vodafone DSL network being down. This is currently effecting all FTTP and SoGEA circuits.
Oct 4, 08:21 BST

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

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