Update - We have sourced temp hardware and an engineer will be installing circa 12 noon and re-routing the circuits facing the faulty line card.
Jul 12, 2025 - 09:37 BST
Jul 12, 2025 - 09:37 BST
Update - Reseating the linecard has not resolved the issue, we have placed an order for a replacement line card but this will not arrived till Tuesday of next week. We are currently working a temp solution to restore service in the mean time. Next update in 2 hours.
Jul 12, 2025 - 09:21 BST
Jul 12, 2025 - 09:21 BST
Update - We are continuing to work on a fix for this issue.
Jul 12, 2025 - 08:47 BST
Jul 12, 2025 - 08:47 BST
Identified - After further investigation we are seeing a line-card has failed in our Wolverhampton POP. This particular card is hosting all the local Openreach circuits facing businesses and also our West Bromwich network. We are attempting to reseat the card to remedy the issue.
Jul 12, 2025 - 08:47 BST
Jul 12, 2025 - 08:47 BST
Investigating - We’re currently observing a fibre break towards our West Bromwich network. We have raised a fault with the supplier.
Jul 12, 2025 - 07:51 BST
Jul 12, 2025 - 07:51 BST
About This Site
This is Exascale's (AS61049) status page, where you can find updates on how our UK network is doing. If there are interruptions to service, we will post a note here.
As always, if you are experiencing any issues with your Exascale service, don't hesitate to get in touch with us at support@exascale.co.uk and we'll get back to you as soon as we can.
Exascale - Core and Edge Networks
Partial Outage
London (LHR00)
Operational
Wolverhampton (WLV00)
Partial Outage
Manchester (MCR00)
Operational
Telford (TEL00)
Operational
Amsterdam (AMS0)
Operational
London (LHR01)
Operational
London (LHR02)
Operational
Exascale - Full Fibre Networks
Major Outage
Telford
Operational
West Bromwich
Major Outage
Exascale - VoIP
Operational
VoIP SBC
Operational
Exascale - Wholesale Services
Operational
Sky Business Wholesale
Operational
Vodafone WDSL
Operational
Vodafone Ethernet
Operational
NeoNetworks Ethernet
Operational
Exascale - Business Systems
Operational
Telephone
Operational
Email
Operational
Helpdesk Ticketing System
Operational
Forward and Reverse DNS Zones
Operational
Website DDOS Protection
Operational
Transactional Email Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.