Vodafone reports that the affected circuit remains down. Field engineers are assigned to attend both ends of the circuit to check patch cabling, replace the optical transceivers (XFPs) and, if required, change the ports. Vodafone has advised that its next update is expected at 4:00am BST on 7 October.
Posted Oct 07, 2026 - 03:36 BST
Update
Vodafone has advised that they are currently assigning an engineer to attend the MCR11 and MCR12 network sites. The engineer will check equipment, cabling, SFP optical modules and chassis line cards as part of the investigation.
We will provide a further update as soon as more information is available.
Posted Oct 07, 2026 - 01:41 BST
Update
Vodafone has provided a new fault reference: NET13709772. The fault has been escalated due to its repeated nature.
Vodafone has advised that a further update is expected within 10 minutes, at approximately 1:26am BST on 7 October. We will share further information as soon as it is received.
Posted Oct 07, 2026 - 01:16 BST
Update
We have not yet received an update from Vodafone’s service desk. We are contacting them now to request an urgent update and will share further information as soon as it becomes available.
Posted Oct 07, 2026 - 01:08 BST
Update
The incident has been raised with Vodafone’s service desk as a Priority 1 (P1) fault under reference FLT13710040 and escalated due to the repeated nature of the fault.
We have confirmed that the fault is outside the Exascale network. Our LNS infrastructure is responding as expected, but the Vodafone interface remains hard down. Optical light levels remain steady, indicating a fault at the remote A end within Vodafone’s network site.
Our next update will follow at approximately 1:00am BST on 7 October.
Posted Oct 07, 2026 - 00:06 BST
Investigating
We are observing an outage on our Vodafone Broadband Interconnect, affecting broadband services delivered through this interconnect. We are in the process of reporting the issue to Vodafone’s service desk. Further updates will follow.
Posted Oct 06, 2026 - 23:45 BST
This incident affects: Exascale - Wholesale Services (Vodafone WDSL).