Loss of high capacity link between Telford and Wolverhampton (MBORC)
Incident Report for Exascale
This incident has been resolved.
Posted Apr 29, 2024 - 16:08 BST
Service has been restored. We will continue to monitor the situation as traffic now starts flowing.
Posted Apr 29, 2024 - 16:08 BST
We've been advised there are two remaining splices and service should be restored and we will receive the all clear
Posted Apr 29, 2024 - 14:27 BST
Splicing teams are now moving onto the final splicing cloure and services should start to recover very soon.
Posted Apr 29, 2024 - 13:46 BST
Splicing teams are prioritising fibres and advise services should start to recover very soon.
Posted Apr 29, 2024 - 12:07 BST
The Engineers have fitted 3 of the 4 fibres in the new splice closure at the front end of the estate and they should begin splicing around 11:00.

They have advised within the next hour they will be able to confirm splicing of the first 3 fibres is complete.

A second Splicer from COMEX has been requested to attend site
Posted Apr 29, 2024 - 11:08 BST
Engineers are working on the final splice closure we expect to start to see services recovering within the next 60 minutes.
Posted Apr 29, 2024 - 10:30 BST
Further damage has been found and engineers are working through each fibre optic joint to repair ETA 10am
Posted Apr 29, 2024 - 09:08 BST
Splicers are now on-site to connect the strap cable to the existing cables either end. Resolution ETA 9am
Posted Apr 29, 2024 - 07:47 BST
Engineers will be onsite at 5:30AM to pull in 70m of new cable and carry out splicing. We’re hoping to restore service before 9am
Posted Apr 29, 2024 - 04:16 BST
Vandals have cut a number of fibre cables on the entry into our Wolverhampton point of presence. Third party contractors have been engaged to pull new cables urgently.
Posted Apr 29, 2024 - 02:30 BST
We're still awaiting an update from the Dark Fibre carrier, however it is understood that there is Fibre cable damage in Wolverhampton affecting multiple operators.
Posted Apr 29, 2024 - 00:18 BST
We are currently investigating this issue.
Posted Apr 28, 2024 - 23:25 BST
This incident affected: Exascale - Full Fibre Networks (Telford, West Bromwich) and Exascale - Core and Edge Networks (Telford (TEL00)).