Telford On-Net connection issues.

Incident Report for Exascale

Resolved

This issue has been resolved. We will carry on monitoring over the next few hours.

Posted Jul 06, 2024 - 22:26 BST

Update

We are continuing to monitor for any further issues.

Posted Jul 06, 2024 - 22:24 BST

Monitoring

A fix has been found and implemented. Our team is now monitoring the network to ensure fault has cleared.

Posted Jul 06, 2024 - 20:42 BST

Identified

The issue has been identified and engineers are currently onsite and working to resolve the issue asap.

Posted Jul 06, 2024 - 19:36 BST

Investigating

We are currently investigating an intermittent issue within the Telford Area. This is causing a small number of clients to drop connection.

Posted Jul 06, 2024 - 19:21 BST

This incident affected: Exascale - Full Fibre Networks (Telford).