Fibre break from Wolverhampton to West Bromwich

Incident Report for Exascale

Resolved

We have seen traffic passing for a number of hours and are happy the temp fix has resolved the issue and brought services back into service.

A maintiance window will be required to carry out the permanent fix next week.
Posted Jul 12, 2025 - 16:45 BST

Monitoring

We're now monitoring the situation.
Posted Jul 12, 2025 - 13:55 BST

Update

The workaround has now been implemented and we are starting to see services recover.
Posted Jul 12, 2025 - 13:55 BST

Update

Engineers are on-site implementing the work around.
Posted Jul 12, 2025 - 13:48 BST

Update

We have sourced temp hardware and an engineer will be installing circa 12 noon and re-routing the circuits facing the faulty line card.
Posted Jul 12, 2025 - 09:37 BST

Update

Reseating the linecard has not resolved the issue, we have placed an order for a replacement line card but this will not arrived till Tuesday of next week. We are currently working a temp solution to restore service in the mean time. Next update in 2 hours.
Posted Jul 12, 2025 - 09:21 BST

Update

We are continuing to work on a fix for this issue.
Posted Jul 12, 2025 - 08:47 BST

Identified

After further investigation we are seeing a line-card has failed in our Wolverhampton POP. This particular card is hosting all the local Openreach circuits facing businesses and also our West Bromwich network. We are attempting to reseat the card to remedy the issue.
Posted Jul 12, 2025 - 08:47 BST

Investigating

We’re currently observing a fibre break towards our West Bromwich network. We have raised a fault with the supplier.
Posted Jul 12, 2025 - 07:51 BST
This incident affected: Exascale - Core and Edge Networks (Wolverhampton (WLV00)) and Exascale - Full Fibre Networks (West Bromwich).