Recurring intermittent connectivity – Vodafone DSL Interconnect, Manchester

Incident Report for Exascale

Update

Emergency maintenance has been approved for Saturday 7 November 2026 between 01:00 and 05:00 GMT. Vodafone will replace the SFP optical transceiver at its Manchester core site to address the recurring fault on the DSL interconnect.

Customers using the Vodafone DSL interconnect may experience a loss of connectivity while the swap is carried out within this window. The four-hour window is the maintenance window; the exact duration of any interruption has not been confirmed.

Vodafone WDSL remains degraded pending the work and subsequent stability checks. We will provide further updates as the maintenance progresses.

Vodafone references: FLT13771188 / EAHE05714663.
Posted Nov 06, 2026 - 22:04 GMT

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 06, 2026 - 21:53 GMT

Investigating

The intermittent fault affecting the Vodafone DSL interconnect in Manchester has returned following the earlier period of stability. Customers using this interconnect may experience intermittent connectivity. We have returned Vodafone WDSL to Degraded Performance while the recurrence is investigated.

Vodafone’s existing fault references are FLT13771188 / EAHE05714663. The proposed SFP replacement at Vodafone’s Manchester core site remains pending confirmation of a maintenance date and time. There is currently no confirmed restoration time.

This is a recurrence of the earlier incident: https://status.exascale.co.uk/incidents/tx73w8r7qkd0

We apologise for the renewed disruption and will provide further updates as more information becomes available.
Posted Nov 06, 2026 - 21:28 GMT
This incident affects: Exascale - Wholesale Services (Vodafone WDSL).