Packet loss on Vodafone Ethernet Bearer - Affecting a number of Leased Lines terminating in Telehouse North London

Incident Report for Exascale

Resolved

We've now observed 8 hours of stablity, we're closing this issue.
Posted Mar 01, 2022 - 09:37 GMT

Monitoring

We're now starting to see circuits recover.
Posted Feb 28, 2022 - 16:06 GMT

Identified

An engineer has been dispached to Telehouse North to Power Cycle a Vodafone Adva CPE as advised by Vodafone NOC.
Posted Feb 28, 2022 - 14:15 GMT

Update

We are observing packet loss rarther than a hard down. We are continuing our testing with our partner Vodafone to find the root cause so that we can resolve the issue.
Posted Feb 28, 2022 - 12:38 GMT

Investigating

We're currently observing a number of Ethernet Leased Line circuits hard down. We're working with Vodafone to resolve. Updates to follow as received or every hour, whichever is sooner.
Posted Feb 28, 2022 - 11:15 GMT